VandS Clinic Membership Registration
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All personal information handled by is collected, retained, and processed in accordance with relevant laws and regulations. The Personal Information Protection Act provides general standards for the handling of personal information, and will lawfully and appropriately process collected personal information to properly perform its duties and protect the rights and interests of data subjects.

In addition, respects the rights of data subjects, including the right to access, correct or delete personal information, and to request suspension of processing, as stipulated by relevant laws. Data subjects may file an administrative appeal in accordance with the Administrative Appeals Act if their rights are infringed.

has established the following Privacy Policy in accordance with the Personal Information Protection Act to protect personal information and efficiently handle related complaints. Any revisions to this Privacy Policy will be announced through website notices (or individual notices).

▷ Effective Date : May 30, 2014


Article 1 (Items of Personal Information Collected and Methods of Collection)

When collecting personal information, the hospital provides prior notice of the scope and purpose of collection in accordance with applicable laws and regulations. The collected items are as follows.



Personal Information Collected During Website Membership Registration


Collected items: Name, ID, password, home phone number, home address, mobile phone number, email address, access logs, cookies, IP address, preferred consultation area

Collection method: Through the website (membership registration, consultation boards, virtual surgery boards). During service use or service provision, the following information may be automatically generated and collected.

Service usage records, access logs, cookies, IP address information


Personal Information Collected During Medical Treatment


Required items: Hospital registration number, full name (Korean), resident registration number, address, email, marital status, visit route

Health information: Personal health information such as medical history and family history deemed necessary by medical staff to provide medical services


Personal Information Collected During Payment


Credit card payments: Card issuer name, card number, and payment authorization information

* If personal information is collected temporarily for specific purposes, it will be announced separately.


Methods of Personal Information Collection


Collected through the website, written forms, fax, telephone, consultation boards, and email


Article 2 (Purpose of Collection and Use of Personal Information)

The hospital uses collected personal information for the following purposes. Information provided by users will not be used for purposes other than those listed below, and prior consent will be obtained if the purpose changes.


Identity verification for medical treatment, examinations, reservation inquiries, and appointments

Diagnosis and treatment services

Administrative services such as billing, payment processing, and refunds

Issuance and delivery of medical bills, statements, certificates, medications, materials, and results

Online and offline test outsourcing and external laboratory requests

Communication channels for handling inquiries and complaints

Legal and administrative responses for hospital operation and quality management

Minimum analytical data for education and research

Provision of medical information, academic information, and hospital updates


Article 3 (Retention and Use Period of Personal Information)

In principle, personal information is destroyed without delay once the purpose of collection and use has been achieved. However, the following information is retained for the specified periods.


Retained items: Name, gender, login ID, password, home phone number, mobile phone number, email

Legal basis: Website Terms of Use / Enforcement Rules of the Medical Service Act Article 15 (Retention of Medical Records)

Retention period: Destroyed upon membership withdrawal

1. Patient register: 5 years

2. Medical records: 10 years

3. Prescriptions: 2 years

4. Surgery records: 10 years

5. Test result records: 5 years


Article 4 (Procedures and Methods for Destruction of Personal Information)

The hospital destroys personal information without delay once the purpose of collection and use has been fulfilled. The procedures and methods are as follows.


Destruction Procedure

Personal information entered for membership registration is transferred to a separate database (or stored separately for paper documents) and retained for a certain period in accordance with internal policies and relevant laws, then destroyed. Personal information transferred to a separate database is not used for purposes other than retention unless required by law.


Destruction Method

Electronic files are deleted using technical methods that prevent recovery. Printed personal information is shredded or incinerated.


Article 5 (Provision and Sharing of Personal Information)

The hospital does not use or provide personal information beyond the stated purposes without user consent, except as required by law. Exceptions include the following.


Submission of medical records to the Health Insurance Review & Assessment Service for insurance claims

Cases where users have given prior consent

When required by law or requested by investigative authorities through lawful procedures

Provision of anonymized data for statistics or academic research


Article 6 (Rights of Users and Legal Representatives)

The hospital promptly responds to requests for access, correction, or deletion of personal information. To protect personal data, requests are accepted only through in-person visits.


Access to Personal Information

Users may request access by visiting the hospital, and the hospital will respond promptly.


Correction and Deletion of Personal Information

1. If correction or deletion is deemed necessary, the hospital will take action without delay and may request supporting documentation.

2. Identity verification is required through official identification such as a resident ID card, passport, or driver’s license.

3. If access, correction, or deletion is denied in whole or in part, the hospital will notify the user and explain the reason.

4. Legal guardians of children under 14 may exercise these rights upon submission of proof of relationship and identification.


Article 7 (Withdrawal of Consent / Membership Termination)

Users may withdraw consent at any time. Membership termination can be completed through the website or by contacting the Personal Information Protection Office. Personal information will be destroyed without delay.


Article 8 (Cookies and Automatic Data Collection)

The hospital uses cookies to store and retrieve user information. Cookies are small text files sent to the user’s browser and stored on the hard drive.


Cookies are used to analyze visit frequency and usage patterns

Cookies are used to provide customized information based on user interests



Users may allow or refuse cookies through browser settings. Refusing cookies may limit some services.


Article 9 (Personal Information Protection Officer)

The hospital implements technical and administrative safeguards, including firewalls, access control, personnel limitation, and regular security training.


Article 10 (Notification of Policy Changes)

This Privacy Policy may be revised due to changes in laws or internal policies. Any changes will be announced on the hospital website.


Personal Information Protection Officer


Name: Baek Sang-ui

Position: General Manager

E-mail: security@vandsclinics.com


* Effective Date: August 17, 2020


For reporting or consultation regarding personal information infringement, please contact the following organizations.

1. Personal Dispute Mediation Committee (www.1336.or.kr/1336)

2. Information Security Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)

3. Supreme Prosecutors’ Office Cyber Crime Investigation Center (http://icic.sppo.go.kr/02-3480-3600)

4. National Police Agency Cyber Terror Response Center (www.ctrc.go.kr/02-392-0330)


Chapter 1 General Provisions



Article 1 Purpose


These Terms and Conditions set forth the rights, obligations, and responsibilities between Vands Clinic
(hereinafter referred to as the “Clinic”) and users in connection with the use of services provided
through the Clinic’s official website (hereinafter referred to as the “Service”).




Article 2 Definitions

The definitions of terms used in these Terms and Conditions are as follows.




(1) “Site” refers to the virtual space established by the Clinic using information and communication facilities such as computers to provide services.

(2) “Service” refers to all online services provided through the Clinic’s website and other internet platforms operated by the Clinic.

(3) “Member (User)” refers to a person who agrees to these Terms and Conditions, logs into the website, and receives services provided by the Clinic.

(4) “Administrator” refers to a person selected by the Clinic to manage and operate the Service smoothly.

(5) “ID” refers to the login name issued to a member for accessing the Site.

(6) “Password” refers to a combination of letters and numbers approved by the Clinic and set by the member to protect personal information and ensure secure use of the Service.

(7) “Personal Information” refers to information that can identify a specific individual, such as name and resident registration number.

(8) Members are classified into users and administrators, each having the following authorities.


Member: A person who joins the Vands Clinic online membership and uses services provided by the Clinic.



Administrator: An account issued by the chief administrator to manage and operate the Clinic’s website within assigned authority.




Article 3 Posting and Amendment of Terms




(1) These Terms become effective when posted on the Service screen or otherwise notified to members.

(2) The Clinic may amend these Terms within the scope permitted by applicable laws when unavoidable circumstances arise.

(3) In the event of amendments due to operational or business necessity, the amended Terms shall take effect upon notice in the same manner as above.

(4) Matters not specified in these Terms shall be governed by relevant laws and customary practices.



Article 4 Content and Modification of Services




(1) The Clinic provides the following services.
a. General information services provided by the Clinic

b. Clinic news and newsletter services

c. Online consultation and appointment services

d. Member-only sections and content services

e. Other services determined by the Clinic

(2) The Clinic may change service content when unavoidable and shall notify users of such changes.

(3) The Clinic shall not be liable for damages incurred by users due to service changes, except in cases of willful misconduct or gross negligence.



Article 5 Suspension of Services




(1) Service provision may be temporarily restricted or suspended due to system maintenance, failures, communication issues, development, or emergencies.

(2) The Clinic shall not be liable for damages caused by temporary service suspension, unless due to intentional or gross negligence.


Chapter 2 Membership Registration and Withdrawal



Article 6 Membership Registration




(1) Users apply for membership by completing the registration form and agreeing to these Terms.

(2) The Clinic registers applicants as members unless they fall under the following.
a. Using another person’s identity

b. Previously losing membership under Article 7

c. Providing false or incomplete information

d. When registration significantly interferes with Clinic operations

(3) Membership is established upon the Clinic’s approval.

(4) Members must update personal information through the website when changes occur.



Article 7 Membership Withdrawal and Disqualification




Members may withdraw at any time, and the Clinic may suspend or terminate membership if violations occur.



Article 8 Re-registration


Former members who withdrew may re-register in accordance with Article 6.



Chapter 3 Protection of Personal Information



Article 9 Collection of Personal Information




(1) The Clinic may collect necessary personal information to provide services.

(2) Personal information is collected with user consent, except where required by law or for service fulfillment.

(3) The Clinic implements technical measures to protect personal information from loss, theft, or leakage.

(4) Personal information shall not be used for other purposes or provided to third parties without consent, except as permitted by law.


Chapter 4 Limitation of Liability for Online Appointments



Article 10 Appointment Requests and Confirmation




(1) Users may request appointments by providing required information through the website.

(2) The Clinic approves appointments unless false information or technical issues exist.

(3) Users agree that appointment changes or cancellations apply only to online reservations.


Chapter 5 Obligations of the Clinic and Users



Article 11 Obligations of the Clinic




The Clinic shall provide stable services, protect personal data, and allow users to review and correct their information.



Article 12 Obligations of Users




Users shall not engage in illegal, harmful, or disruptive activities and are responsible for ID and password management.


Chapter 6 Miscellaneous



Article 13 Deletion of Public Posts


The Clinic may restrict or delete posts without prior notice if they violate laws or rights.




Article 14 Copyright Ownership




All intellectual property rights belong to the Clinic. Unauthorized commercial use is prohibited.



Article 15 Dispute Resolution




The Clinic and users shall make efforts to resolve disputes amicably.



Article 16 Jurisdiction and Governing Law




Disputes shall be governed by the laws of the Republic of Korea and handled by the court with jurisdiction over the Clinic’s address.



These Terms shall take effect from August 17, 2020.


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